Maidenhead Festival of Music and Dance
We respect your rights to privacy and we are committed to protecting your personal data in accordance with the law when you are dealing with us. This privacy notice tells you how we collect and look after your personal data and what your privacy rights are.
CONTACT DETAILS
[name]
Maidenhead Festival
Email address: enquiries@maidenheadfestival.co.uk
Postal address: [address]
THE DATA WE COLLECT ABOUT YOU
Identity Data includes name, username or similar identifier, title, date of birth.
Yo can access and edit these details HERE
Contact Data includes billing address, email address, telephone number and location details.
Yo can access and edit these details HERE
Transaction Data includes details about payments to and from us and other details of products and services you have purchased from us.
DATA ABOUT OTHER PEOPLE
By supplying us with information about someone else, you confirm that they have authorised you to provide us with their information (including their full name and date of birth) on their behalf.
HOW YOUR PERSONAL DATA IS COLLECTED
When you give us information: You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. And you will give us personal data when you:
- purchase products or services form us;
- use our website;
- register and comment on our news posts
- subscribe to any of our services or publications;
- take part in an event we have organised.
HOW DO WE USE YOUR PERSONAL DATA
Contracts and services
Contract and/or legitimate interests are legal bases we rely on for using personal data when we:
- Register you as a customer for a service
- Provide customer support, contact you about your account with us, send service updates or other non-marketing communications
- Contact a website user where a checkout journey is not completed
- Keep record of communications with you if you contact us
- Deal with complaints
- Manage user’s comments posted to website or other contributions
Analytics
This means Usage Data, for example the number of your visits to the website, traffic sources and navigation within our services.
DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
DATA RETENTION
How long will we use your personal data for?
We will only retain your personal data for as long as necessary in relation to the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Retention periods will be judged on a case by case basis. By law, for tax and other purposes, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers. And we may need to keep information to evidence a contract or prevent fraud.
YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us at enquiries@maidenheadfestival.co.uk or by post.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
CHANGES TO THIS PRIVACY NOTICE
We may choose to amend our privacy policy from time to time. We will post the changes here. Where the changes are significant, we may also decide to email all our registered users with the new details. Where required by law, we will seek your consent to make these changes.
Maidenhead Festival, May 2018
Version: pp_2018.05.25.01